At The Ice Plunge, we prioritize delivering your orders promptly and efficiently. Our shipping policies are designed to provide clarity and transparency, ensuring a seamless shopping experience for you.

Shipping Rates:

• Shipping rates are determined based on the weight and destination of your order.
• You will see the shipping rates displayed at checkout before finalizing your purchase.

Shipping Times:

• Standard orders are typically processed and shipped within 3-5 business days.
• Custom orders, including personalized or made-to-order items, require additional processing time and are typically shipped within 5-6 days. (Internationally)

Please note that many of the items available on our website are custom-made, and we appreciate your understanding as we allocate time for crafting these unique pieces.

Shipping times may vary depending on your location and the chosen shipping method during checkout.

Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your delivery and track its progress until it reaches you.

International Shipping:

We are pleased to offer international shipping to select countries. Please note that international shipping rates and delivery times may vary.

Additional Information:

For any further inquiries regarding our return, exchange, refund, or shipping policies, our dedicated customer service team is here to assist you. We are committed to ensuring that your shopping experience with The Ice Plunge exceeds your expectations.

If you have any questions or require further assistance, please don't hesitate to contact us. Your satisfaction is our top priority.

Contact Us

If you have any questions about these Terms, please contact us at:

• Email: Contact@theiceplunge.com
• Phone: +1(514)692-9435