At The Ice Plunge Post, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return and exchange policy.

Returns:

• Items must be returned within 45 days of the purchase date.
• Returned items must be in their original condition, unworn, unwashed, and with tags attached.
• Please note that custom ordered items may not be returned, except in the case of a defect or incorrect order.
• We reserve the right to refuse returns that do not meet these criteria.
  
  

Note: If your order was made incorrectly, we are happy to provide a replacement item or issue a refund accordingly.

Exchanges:

• Exchanges are available for items of the same value.
• Requests for exchanges must be made within 30 days of the purchase date.
• Exchange items must be in their original condition, unworn, unwashed, and with tags attached.
  
  

How to Initiate a Return or Exchange:

To initiate a return or exchange, please contact our customer service team at +1(514)692-9435, Contact@satradeinc.ca with your order number and details of the item(s) you wish to return or exchange. We will provide you with further instructions on how to proceed.

Please note that shipping costs associated with returns or exchanges are the responsibility of the customer unless the item received is defective or incorrect.

We appreciate your understanding and cooperation with our return and exchange policy. Your satisfaction is our priority, and we strive to make your shopping experience with a The Ice Plunge Post enjoyable and stress-free. If you have any questions or concerns, please do not hesitate to reach out to our customer service team.

Contact Us

If you have any questions about these Terms, please contact us at:

• Email: Contact@satradeinc.ca
• Phone: +1(514)692-9435